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New Subscription shows Zero Credit

Updated Oct 14, 2021 ·

Problem​

If your Azure subscription shows $0.00 credit, it's likely because the free trial or credit hasn't been applied yet.

Possible Reasons​

  • Delay in Activation

    • Free credit can take up to 24 hours to show
    • It may not appear immediately in the portal

  • Wrong Billing Scope

    • You might be checking the wrong billing view
    • Happens if you have access to more than one

  • Existing Subscription

    • You may not qualify for a new trial
    • Especially if you’ve used a free trial before

  • System Issue

    • Rare backend issues can block credits
    • Seen in support forums like Microsoft Q&A

What You Can Do​

  • Wait and Refresh

    • Give it 24 hours, then check again

  • Check Billing View

    • Switch to the correct billing scope if needed

  • Verify Subscription

    • Confirm you’re viewing the right subscription

  • Contact Support

    • If nothing works, open a ticket with Azure support

In most cases, this is a temporary issue. Checking your billing scope and waiting a bit usually solves it.